Privacy Policy
Here at Wisps of Grey we understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
This Policy applies to our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site.
Scope – What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What Data Do We Collect?
We collect information from you when you register on our site, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, financial information such as credit card. You may, however, visit our site anonymously. Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.
How Do We Use Your Data?
We fully protect your rights and comply with Our obligations under the recently enforced General Data Protection Regulation (GDPR) (EU) 2016/679, which will form part of the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
Any of the information we collect from you may be used, with your consent, in one of the following ways:
- To improve our website
- To improve customer service
- To administer a contest, promotion, survey or other site feature
- To send periodic emails.
The email address you provide for order processing, will be used to send you information and updates pertaining to your order only.
If you wish to receive any further correspondence such as occasional company news, updates, related product or service information, etc, then please sign up to our Newsletter. Note: If at any time you would like to unsubscribe from receiving future emails, please send an email to info@wispsofgrey.co.uk with your email address stated in the subject line, or click on any links provided within the correspondence.
How and Where Do We Store Your Data?
We only keep your data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.
Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.
Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.
Wisps of Grey do not store or retain credit card information.
Do We Share Your Data?
We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
In certain circumstances We may be legally required to share certain data held by us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.
Your Right to Withhold Information
You may access Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by us on payment of a small fee which will not exceed £10. Please contact us for more details at info@wispsofgrey.co.uk.
Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@wispsofgrey.co.uk, by telephone on 0116 318 0740. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.
Changes to Our Privacy Policy
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.