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Welcome to Grayson!

We design new products. You crowd-fund them at incredible prices. Grayson. Everybody wins.

Returns Policy

Returns Policy

Everything you need to know……                                                                                                   

Thank you for buying your own touch of grey from us and we hope you love your new items.                                                                                                                                      

Return an item no questions asked….. 

Should your shade of grey not suit your interiors of you have changed your mind then please notify us within 7 days and we will provide a returns form. Please then return the items to us, in a resaleable condition and in their original packaging, within 14 days of receiving your items for a refund. Parcels are returned at your own cost, and we strongly recommend you obtain a free proof of postage. We are not able to take responsibility for items lost or damaged in transit.      

Faulty Items

We are perfectionists and take every care when packaging and shipping your order. We want everything to be faultess. However sometimes an item might slip through our net or damages occur. On these rare occasions and where faults/damages are identified within 30 days of purchase, please notify us. We will then work with you to find a suitable solution whether that is a replacement or return.                                                                                 

Email us:                                                              

Call us:       0116 318 0740                                                                                                 

Please be aware that it can take up to four working days after we have processed a refund payment for it to appear on your credit card or bank statement                                                                                                                                                   

Full see our full Terms and Conditions for further information on your rights to ‘Cancelation and Refunds’.

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